Returns & Exchanges

At Woolino, we stand behind the quality of our premium merino wool products and want you to be completely satisfied with your purchase. We offer a 30-day return window for items in their original, unwashed, and unworn condition with all tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed efficiently.

3

Package Your Items

Securely place the items in their original packaging, ensuring all product tags remain intact, and attach the shipping label to the outside of the parcel.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing